Policy and support record
Billing Support
Help with Bank Statement Converter plans, renewals, cancellations, receipts, and refunds.
2026/08/04
Bank Statement Converter is digital document-conversion software. Prices are displayed and charged in USD when paid checkout is enabled.
Products and billing periods
- Starter: 15 USD per month or 144 USD per year, with 150 credits granted each month.
- Pro: 39 USD per month or 375 USD per year, with 500 credits granted each month.
- Credit packs: 9, 19, 49, or 99 USD once. Credit packs do not renew.
Annual subscriptions are charged once per year while credits are granted monthly. Monthly and annual subscriptions renew until canceled.
Manage a subscription
When billing is enabled, use Stripe Customer Portal from your account to view invoices, update payment details, or cancel future renewal. Normal cancellation takes effect at the end of the current paid period. A plan change is scheduled for that boundary without proration.
Failed renewals and refunds
After a failed renewal, existing credits remain available during a three-day grace period. No new subscription grant is issued until payment succeeds. If the renewal remains unpaid after grace, future subscription grants stop.
Read the Refund Policy before requesting a refund. Under the ordinary rule, the request must be within seven days and every paid credit from that charge must remain unused and unreserved.
Card statement description
Customers should expect BANKSTMT CONVERTER on their card statement when payments are enabled. If a charge is unfamiliar, contact support before opening a dispute so we can help identify it.
Payment security and billing disputes
When paid checkout is enabled, payment details are entered directly in Stripe-hosted Checkout over HTTPS. Bank Statement Converter does not store full card numbers or card security codes.
To question a charge, email support from the address associated with your account and include the Stripe receipt or invoice identifier, charge date, and reason for the dispute. We will investigate the account, entitlement, and payment record and explain the outcome. This process does not limit rights that cannot be waived under applicable law or card-network rules.
Support
Email support@bankstatementconverters.co with your account email and Stripe receipt or invoice identifier. We aim to provide an initial response within two business days. Do not attach a bank statement, extracted transaction file, payment-card number, identity document, bank detail, password, or authentication code.